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 How to submit a proper report

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[GM1]Layla
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PostSubject: How to submit a proper report   Tue Jan 03, 2012 12:57 am

In cases of scamming it is of vital importance for the report to be written properly.
A proper report has to have all the relevant information and a short, but clear, explanation of the issue in order for the admin to be able to search the logs and find the relevant data.

Submitted reports MUST have the following information:
  • short description of how things happened
  • your username (in-game username, not forum username)
  • your IGN (the name of your character, the one which has been scammed)
  • the scammer's IGN (the name of the character who scammed you)
  • date and time the scamming took place (use time zone denominations when writing the date and time: GMT, EST, PST, etc)
  • scammed items (list all the items which have been scammed)
  • the report must be submitted within 48 hours of when the scamming took place
  • attach a screenshot proving the scamming, if you have any


The reports have to be sent to support@mythnetworks.com

Here is an example (all data used is fictional, any resemblance with actual data is purely coincidental):

Code:
Hello!

Earlier today I have been scammed by Warrior. He wanted to see his max with my Power rings, so I traded him the rings. We were friends for a while and I didn't think he will scam me. But, when I traded him the rings he logged off and didn't return my rings. He hasn't been online since. I know he has another character, WarriorCrus, and he plays with that character now. I asked him to give me back my rings, but he just ignores me.
I know it was my fault, but could you please check this? I understand if you can't give me back my rings, but at least ban him, so he cannot scam others.

My username: lonewolf15
My IGN: WereWolf
The scammer's IGN: Warrior
Date and time: 2012.01.02. 10 AM, EST
Scammed items: Mythical Ring of Power x2

Here are examples of what is NOT a proper report:

Code:
GM!!!
I was scammed!!! Help me!!!

Help you how? There is no information whatsoever provided, there is no data that can be searched for in the log files. How can the admin find that specific trade?

Code:
ADMIN!!!
WTF??? I GOT SCAMMED BY THAT ****ING SCAMMER!!! HE SCAMMED MY DS SWORDS!!! GIVE ME BACK MY ITEMS!!!

No information about who was scammed, nor who did the scamming, so how is the admin supposed to find that trade in the logs? Also, using all caps, which means yelling, using foul language, demanding, is not going to help you: it is NOT the admin's fault you got scammed, and he is NOT obligated to clean up the mess YOU made.

Code:
Admin, I got scammed by Warrior. He asked for my Myth rings and I gave him and now he doesn't want to give them back. Please help! My name is WereWolf.

The date and time are missing, which makes it very time-consuming to find the specific trade. The trade logs make a record for every action regarding the inventory, for every player, and they tend to be quite big: 300 MB of text, per log file, so providing the time makes the search easier.

Keep in mind that you are not the only one sending in a report, nor does the admin sit in front of his PC waiting for you to send the report. He has many other things to take care of, whether you are aware of it or not, so it will take some time for him to get to your E-mail, to search the logs and to take actions.

But, most importantly, if you do NOT submit a proper report then your E-mail will be IGNORED!

Help yourself by being CAREFUL with your items, by not trusting lightly, by checking what you trade and receive in the trade: it will save you from a lot of headache and trouble... but, if you do get scammed, then help the admin by providing the needed data, so he could help you...



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ImmortalGhost



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PostSubject: Got scammed by STRiix   Fri Feb 10, 2012 8:03 pm


Hi ,i got scammed yesterday in DG buy STRiix we old friends bu now not real owner used acount and i gave him my items....... after he scammed me i didnt know it,and hi pu all this is items in acount iBrOr ,plzzzzzzzz realy can you back it i worked 1-2 years to get Dg set virgo......Myth rings.... and now all gone plzzzz Zeus can you help me plzzz plzz i promice i will never call you about scamm need just 1 help now plzzzz............My acount name is ImmortalGhost , 9february 2012 at 21:10 we traded.Scammed my Dg set armor +18/Gloves+17/Boots +15/2xVirgo sword crus +19/Hat+15/Myth rings all, and 1 pet str lvl 151
http://imageshack.us/photo/my-images/28/cap00002b.png/
http://imageshack.us/photo/my-images/708/cap00000us.png/
http://imageshack.us/photo/my-images/85/cap00001u.png/
http://imageshack.us/photo/my-images/138/cap00000m.png/
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ImmortalGhost



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PostSubject: Re: How to submit a proper report   Fri Feb 10, 2012 8:04 pm

Hi ,i got scammed yesterday in DG buy STRiix we old friends bu now not real owner used acount and i gave him my items....... after he scammed me i didnt know it,and hi pu all this is items in acount iBrOr ,plzzzzzzzz realy can you back it i worked 1-2 years to get Dg set virgo......Myth rings.... and now all gone plzzzz Zeus can you help me plzzz plzz i promice i will never call you about scamm need just 1 help now plzzzz............My acount name is ImmortalGhost , 9february 2012 at 21:10 we traded.Scammed my Dg set armor +18/Gloves+17/Boots +15/2xVirgo sword crus +19/Hat+15/Myth rings all, and 1 pet str lvl 151
http://imageshack.us/photo/my-images/28/cap00002b.png/
http://imageshack.us/photo/my-images/708/cap00000us.png/
http://imageshack.us/photo/my-images/85/cap00001u.png/
http://imageshack.us/photo/my-images/138/cap00000m.png/
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djamatrix



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PostSubject: Re: How to submit a proper report   Fri Feb 10, 2012 8:38 pm

ImmortalGhost wrote:
Hi ,i got scammed yesterday in DG buy STRiix we old friends bu now not real owner used acount and i gave him my items....... after he scammed me i didnt know it,and hi pu all this is items in acount iBrOr ,plzzzzzzzz realy can you back it i worked 1-2 years to get Dg set virgo......Myth rings.... and now all gone plzzzz Zeus can you help me plzzz plzz i promice i will never call you about scamm need just 1 help now plzzzz............My acount name is ImmortalGhost , 9february 2012 at 21:10 we traded.Scammed my Dg set armor +18/Gloves+17/Boots +15/2xVirgo sword crus +19/Hat+15/Myth rings all, and 1 pet str lvl 151
http://imageshack.us/photo/my-images/28/cap00002b.png/
http://imageshack.us/photo/my-images/708/cap00000us.png/
http://imageshack.us/photo/my-images/85/cap00001u.png/
http://imageshack.us/photo/my-images/138/cap00000m.png/
ok i get the case now...u got scammed by the new striix isnt it?
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djamatrix



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PostSubject: Re: How to submit a proper report   Fri Feb 10, 2012 8:39 pm

and BTW ghost u dont post here...u need to email dggame@yahoo.com with this report.
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WantedTheJ

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PostSubject: Re: How to submit a proper report   Sat Feb 18, 2012 7:30 am

I thought striix was friendly until now I know he scammed someone.
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djamatrix



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PostSubject: Re: How to submit a proper report   Sat Feb 18, 2012 5:11 pm

WantedTheJ wrote:
I thought striix was friendly until now I know he scammed someone.

Yes,asen(real striix) was friendly...and ghost,the best pilot i have,is friendly too...but the scammer is the one who buy the account...he pretends he is asen.
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PostSubject: Re: How to submit a proper report   Tue Feb 21, 2012 8:40 am

djamatrix wrote:
WantedTheJ wrote:
I thought striix was friendly until now I know he scammed someone.

Yes,asen(real striix) was friendly...and ghost,the best pilot i have,is friendly too...but the scammer is the one who buy the account...he pretends he is asen.

Oh now I understand o_o
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